2020 has been an unprecedented year globally. The pandemic and the lockdown have battered and bruised both people and businesses. 2020 was marked by bewildering changes and uncertainty.

Everyone wants to grow. Many of them actually go about chasing it with all earnest. Only some of them end up achieving it once every now and then. However only a very few of them are actually able to consistently grow.

As the year 2020 progressed, companies changed their enablement priorities. Unlike the gradual progress of the year, the changes were pretty dramatic, based on regulations and lockdowns.

The retail sector is one of the largest employers in India. There has been a dramatic change in this sector with the influx of organized retail, both offline and online. The share of organized retail is expected to increase.

Many businesses are missing the mark of good customer experience. According to Capgemini, 75% of businesses believe they’re customer-centric, but only 30% of customers agree — and this gap is huge.

The greatest opportunity for businesses is to move everything they offer to customers, higher up on what is referred to as the progression of economic value. The four levels of economic

I have three T-shirts from my business school which I keep. Two of them I have very fond memories off. They were given to me when my classmates came back to school for a 20-year reunion.