The retail sector is one of the largest employers in India. There has been a dramatic change in this sector with the influx of organized retail, both offline and online. The share of organized retail is expected to increase.
Many businesses are missing the mark of good customer experience. According to Capgemini, 75% of businesses believe they’re customer-centric, but only 30% of customers agree — and this gap is huge.
The greatest opportunity for businesses is to move everything they offer to customers, higher up on what is referred to as the progression of economic value. The four levels of economic
I have three T-shirts from my business school which I keep. Two of them I have very fond memories off. They were given to me when my classmates came back to school for a 20-year reunion.