The client is a multinational technology company operating in multiple countries. They employ a large, spread-out workforce of frontline workers, including in-store demonstrators, call centre agents, and service personnel. Providing staff with real-time updates to standard operating procedures, compliance modules, and ongoing training is crucial for their success.

Continuous access to training materials was essential since these workers directly influence customer satisfaction and sales.

The client needed a more reliable and scalable training delivery system for its frontline employees. The effectiveness of training was limited by performance, scalability, and governance issues in their existing systems.

The main challenges were:

• Interruptions in training delivery due to database limitations.

• Inefficient storage and retrieval of large training data volumes (user records, completions, evaluations, and product documents).

• Learning and Development managers faced delayed reporting, making it hard to make quick decisions.

• Ensuring the security of training data across different regions was becoming increasingly concerning.

Bsharp solved these problems by building a cloud-based solution on AWS. This setup keeps data secure and easy to manage, gives staff ongoing access to training, and grows as the company grows.

The solution included:

• Compute: Auto-scaling Amazon EC2 instances that adjust to changing workloads.

• Database: Amazon RDS (MySQL) with read replicas and Multi-AZ deployment for fault tolerance, high availability, and low latency.

• Content Delivery: CloudFront offers worldwide, low-latency content access along with Amazon S3 for storage.

• Security: VPC isolation, IAM role-based controls, AWS WAF, and SSL (in transit) and KMS (at rest) data encryption.

To minimise disruptions during outages, RDS Multi-AZ provided automated failover with DNS updates.

After the new system was set up, reliability improved, costs went down, and training was delivered more smoothly. IT teams had fewer problems to fix, managers got real-time data, and employees could reach resources faster.

The improvements included:

• Training materials are delivered ten times faster.

• Faster decision-making due to a 10x improvement in reporting access times.

• A 25% reduction in infrastructure costs through resource optimization and auto-scaling.

• A 70% drop in customer-reported issues, boosting customer satisfaction.

The system’s reliability improved, achieving an uptime of 99.99%.

The system was built to be secure, scalable, and reliable. It uses AWS services and modern tools to make sure training is delivered smoothly and stays organized.

Key components of the solution included:

• Tech Stack: MySQL, S3, Angular, and Django.

• Infrastructure: The setup features read replicas and auto-scaling EC2 servers with RDS MySQL across multiple AZs.

• Content Delivery: CloudFront integration for reliable, quick access to training materials.

• Security Controls: VPC for network isolation, WAF for threat prevention, IAM for role-based access, and full encryption for data at rest and in transit.

• Design Approach: Ensured long-term scalability, minimized downtime, and maintained compliance.

By using AWS tools for scaling and automation, the customer saved money and made operations simpler. The system now adjusts automatically to traffic without losing performance.

The specific efficiencies achieved were:

• Auto Scaling leads to 20% cost savings.

• Optimized resource allocation and read replicas provide a 30% performance increase.

• Automated reporting and updates result in a 45% decrease in operating overhead.

The project built a platform that is scalable, reliable, and fast, meeting the organization’s training needs. Automation and monitoring helped keep the system running smoothly, even during busy times.

The results included:

• Consistent 99.99% uptime across the system.

• RDS Multi-AZ ensured failover resilience.

• A 40% reduction in latency that improved user experience.

• Successful performance during sudden increases in traffic thanks to auto-scaling.

• Weekly release cycles led to continuous improvements.

The project highlighted the importance of balancing governance, security, and performance right from the start. Automation and proactive monitoring reduced risks while ensuring system stability under load.

The key lessons learned were:

• Auto scaling and RDS read replicas significantly improved performance and reliability.

• Overall security was enhanced with WAF protection, IAM role management, and encryption.

• Early adoption of CloudWatch and log monitoring improved troubleshooting and issue resolution.

To ensure long-term security and compliance, governance was integrated into the architecture. During initial setup, access to the root account was carefully restricted and protected with multi-factor authentication.

CloudTrail was enabled in all regions to monitor activity, and logs were safely stored in versioned S3 buckets. Corporate-controlled emails were required for all AWS accounts to maintain organisational oversight.

These measures ensured the environment was secure, compliant, and aligned with best practices for AWS governance.