Challenge: A global technology enterprise with thousands of frontline employees —call center agents, service staff, and in-store demonstrators—needed a reliable way to deliver product training, compliance modules, and up-to-date SOPs. Downtime in training access or gaps in reporting directly affected customer experience and sales outcomes.

Solution: Bsharp deployed its learning platform, powered by Amazon RDS, to ensure uninterrupted training delivery, centralized and secure data storage, and actionable analytics—all with high availability and scalability built-in.

Outcome: Retail frontline staff now access courses, SOPs, and product documents instantly, while managers gain real-time visibility into training adoption and performance. The result is a workforce that learns faster, adapts quicker, and supports customers more effectively.

• Training delivery was frequently interrupted due to database limitations.

•  Storing and retrieving large volumes of training data (user records, completions, assessments, product documents) was inefficient.

• Reporting was delayed, limiting the ability of L&D managers to make timely decisions.

• Ensuring security of training data across regions was a growing concern.

• Centralized Data Management: All user records, training metadata, completion logs, and SOP documents securely stored in RDS.

• High Availability: Multi-AZ deployments and read replicas ensured zero downtime, even during peak training periods.

• Scalable Infrastructure: RDS auto-scales to handle growing training content and user volumes.

• Secure Operations: Data encrypted at rest and in transit, meeting enterprise-level security requirements.

• Actionable Analytics: Reporting dashboards powered by RDS provided insights into active users, module completions, and adoption trends.

• Uninterrupted Training Delivery: Frontline staff access training and documents reliably, without downtime.

• Improved Productivity: Faster access to SOPs and product details helped staff serve customers more effectively.

• Operational Insights: Managers gained accurate, real-time visibility into workforce training progress.

• Future Ready: Platform scales effortlessly with workforce expansion, without database management overhead.

• Always-On Training: No downtime interruptions, ensuring staff can access training and SOPs anytime.

• Faster Access: Training data and documents load instantly, improving productivity.

• Real-Time Reporting: Dashboards highlight usage, completion rates, and adoption.

• Enterprise Security: End-to-end encryption keeps sensitive training data safe.