Challenge: A global enterprise’s frontline—its in-store demonstrators for connected devices—needed reliable training delivery and instantaneous product knowledge to engage customers confidently. Traditional systems were slow, reporting was delayed, and content access sometimes failed—hindering customer experience.

Solution: Bsharp implemented a robust learning platform, powered by Amazon RDS, enabling structured training modules, Instant Answers, and WhatsApp-based knowledge retrieval—all delivered securely and without downtime.

Outcome: In-store demonstrators now train seamlessly, access accurate product information instantly, and operate with greater confidence—all backed by real-time visibility and scalable performance.

• Fragmented training delivery disrupted learning consistency.

• Demonstrators lacked quick access to updated product specs, FAQs, or training content when addressing customers.

• Data volume (training modules, queries, logs) overloaded existing systems, delaying reporting and insights.

• System downtime compromised frontline readiness and customer engagement.

• Structured Training via RDS: In-store demonstrators access curated training modules—on product features and effective customer engagement—reliably and continuously.

• Instant Answers: Staff retrieve product specs, FAQs, or revisit training sections instantly via Instant Answers integrated into the platform.

• WhatsApp Learning: Demonstrators can text module names on WhatsApp and instantly get brochures or training snippets—learning right in the flow of work.

• Secure, Centralized Database: All training activities, logs, and queries are encrypted and stored in Amazon RDS.

• Always-On Access: Multi-AZ deployment and read replicas in RDS guarantee zero downtime—even during busy store hours.

• Real-Time Insights: Managers monitor training adoption and Instant Answer usage through dashboards powered by RDS data.

• Empowered Frontline: Demonstrators upskill faster, answer customer queries confidently, and provide a smoother in-store experience.

• Uninterrupted Learning: No downtime, ensuring training stays relevant and accessible.

• Operational Visibility: Managers gain immediate insights into knowledge gaps and completion trends.

• Scales with Growth: As the device lineup and demonstrator headcount grow, the platform scales effortlessly—no DB maintenance headwinds.

• Always-On Learning: Zero downtime for training and knowledge retrieval.

• Instant Access: In-store demonstrators quickly retrieve product FAQs, specs, or modules via Instant Answers and WhatsApp.

• Management Insights: Real-time dashboards show adoption, completions, and knowledge usage.

• Scalable Infrastructure: Auto-scales to handle growing content and frontline workforce needs.