Learning isn’t a one-time event. Imagine completing an e-learning course and instantly emerging as an expert and top performer—that’s every learning professional’s dream. But in reality, mastery takes more than a single course; it requires ongoing practice, reinforcement, and real-world application.

• We operate within the context of skills, that makes performance possible. But how do we truly acquire skill? It’s through action—being there, doing that. Without hands-on experience, expertise remains out of reach.

• To learn effectively, we need instruction in the language we understand best. Only about 20% of the world speaks English, so offering a course exclusively in English excludes 80% of potential learners.

• Consider the challenge of online learning: memory fades over time due to the forgetting curve. How can we keep key concepts top-of-mind, strengthening neural connections so they become permanent knowledge?

• For action-oriented roles like sales and customer success, frontline employees need rapid recall. But should they clutter their minds with every product detail, or should they focus on a higher-level understanding to stay effective?

We know the human brain thrives on ‘knowledge bridges’ and ‘blending’ to become an effective learning engine. Equip learners with practical skills, hands-on experience, learning in their preferred language, periodic reminders, and tools to reinforce the details.

Kintsugi, the Japanese art of mending broken ceramics with gold—often called ‘golden joinery’—embraces the beauty of blending, believing it enhances the piece’s aesthetic value.

Similarly, AI can serve as a powerful bridge for human learning, enhancing job performance. By tracking and integrating the five key processes that drive improvement—of which e-learning is just one—AI supports a more complete and effective path to mastery.

Employees are always eager to advance—to reach the next level, take on the next role. But with new skills emerging constantly, the skills landscape shifts every quarter.

In the past, managers could easily guide employees along familiar paths they had taken just a few years before. Now, the landscape is different; a marketing manager, for instance, may not fully understand TikTok marketing. So how do they guide? How do they find the right resources?

This is where AI steps in. By conversing with employees about their goals, AI can direct them to the most relevant content, supporting their growth with personalized guidance.

Most e-learning content is in English. Yet, only 20% of frontline workers understand spoken English—they’re far more comfortable conducting business in the languages their local customers speak.

So why is our training content still in English?

AI can bridge this gap by translating content into users’ preferred languages, both in written material and voiceovers, making learning accessible and relevant for all.

Let’s be realistic: spending a few hours online won’t dramatically change anyone’s skills.

Most skills are developed by challenging the brain and learning through effort—the kind of progress achieved over months, not hours.

In organizations, managers and coaches guide employees on their journey to master new skills. This often involves a blend of online courses, classroom sessions, market visits, customer meetings, and field campaigns—all designed to give employees the right perspective.

But can AI assist managers in setting the right action goals to help employees truly master a skill?

Our tendency to forget follows an exponential curve: we lose around 50% of what we learn within an hour and up to 70% by the end of the day. However, the rate of forgetting slows over time, and with periodic review, we can keep information active in our memory.

As we regularly use and revisit this knowledge, it becomes etched in long-term memory.

AI can support this process by generating ‘memory cards’ or similar tools from your base material.

It delivers these cards to you daily, keeping essential information top-of-mind and reinforcing your learning over time.

In the past, employees were often evaluated on their ability to memorize information—knowing things “by heart” was a valued skill.

Today, however, we prioritize higher-order abilities like analysis, collaboration, communication, and initiative.

Cramming memory with facts and data isn’t always reliable or effective.

Instead, why not let employees focus on these higher-order skills while an AI assistant handles instant answers from the knowledge base?

It delivers these cards to you daily, keeping essential information top-of-mind and reinforcing your learning over time.

An AI-based learning system goes beyond traditional training methods with a few added co-pilots. It addresses the brain’s natural learning limitations, enhancing retention with targeted tools, content, and techniques to accelerate learning.

Bsharp Converse integrates this approach into the broader organizational context of learning, skill-building, and action. It offers a suite of powerful tools to streamline and elevate the learning experience:

• Guides employees toward the skills they want to master

• Delivers conventional e-learning in multiple languages for greater impact

• Provides coaches with tools for ‘action-based learning’ to foster practical skills

• Implements a learning card system to counteract the effects of Ebbinghaus’s forgetting curve

• Allows employees to focus on higher order skills, by acting as an assistant with instant answers